Answers to your frequently asked questions
Can you hold a place before I apply?Unfortunately no. In order to place a property on hold you will need to complete an application and submit all documents needed. Once you are approved or have a contingent approval and you agree to the terms then you may put down a deposit to hold a property for up to 10 days.
Do I pay first month’s rent and last month’s rent with my security deposit?
When you apply for a property with FPM we will start the process as soon as we have all required documents. Applications are not first come first serve. We will approve, contingent approval or denial based on what application gets the needed documents and their approval first.
Once your deposit is paid (via certified funds), the property is removed from marketing and no additional applications are run on the property. If an applicant puts down a deposit, but then opts to not move into the property, for any reason other than the home could not be delivered by landlord then the deposit goes to the cost of lost rent and remarketing the property and will not be returned to the applicant.
Denied applicants can appeal their application if they find incorrect records by calling the screening number provided in a letter.
What is the application fee?A non-refundable application fee of $29.95 is due at the time of application. Anyone over the age of 18 that will be living in the home must submit an application.
What documentation is required to apply?Verification of Identity
Valid government issued photo identification must be presented at application submission. Acceptable forms of identification include a government issued passport, state issued driver’s license or identification card, or a United States Military ID. (CLEAR PHOTO is ok...DO NOT FAX) All applicants must provide proof of a valid Social Security Number or Individual Taxpayer Identification Number.Verifiable Income Verification of Income
Income must be verifiable, legitimate, and full copy sent. (DO NOT SEND SCREENSHOTS OR PHOTOS) Income must be greater than or equal than 3 times the monthly rent. Proof of income in the form of 4 recent paystubs or other income statements covering the last 6 months of income must be submitted The total household gross income must be at least three times the amount of one month’s rent.
Applicants who hold jobs that are commission based only; base salary plus commission, tips or bonuses; are considered self-employed. Self employed applicants will need to submit the previous year’s tax returns, the previous two months personal bank statements and any other evidence of financial ability to pay.
- Pay Stubs: Primary proof of income for any W-2 employees
- Tax Returns: Primary proof of income for self-employed small business owners
- Bank Statements: Secondary documents used to corroborate pay stubs, tax returns, or Social Security benefits, would need last 2 bank statements
- Letter from Employer: Secondary documentation used with W-2 employee pay stubs
- Profit and Loss Statement: Secondary proof of income for self-employed tenants
- Social Security Benefits Statement: Primary proof of income for retirees
- Court Ordered Agreement: Primary proof of income for those collecting alimony or similar payments
How long does the application process take?The Application Process may take up to 2-4 Business days to come back. We will notify you as soon as your application has been fully processed. Applications may be stored and re-used within 30 days of management’s receipt. If after 30 days, applicants choose a home, they will be required to re-start the application process.
Do I pay first month’s rent and last month’s rent with my security deposit?Your security deposit is due within 24 hrs of approval via certified funds. On the date of possession we will collect your first months rent payment, plus any applicable lease signing admin fees and/or fees associated with the property including pet fees. FPM does not require last month’s rent to be paid upfront.
How old do you have to be to apply?Applicants must be 18 years or older to be considered.
What about background and credit checks?
Yes, we process a credit report, a nationwide eviction report, a nationwide criminal history background check.
CREDIT REPORT | NATIONWIDE EVICTION | NATIONWIDE CRIMINAL HISTORY
- Review of Denial for Criminal Convictions within the last 7 years (see more info below)
- No Prior Evictions within the last 3 years)
- Satisfactory rental history with current or previous landlords
- Credit score 650+ (scores between 600-649 may still be considered and entertained)
- Net Monthly Income equal to least 2.5x the monthly rent
- No Unpaid Utilities or Utility Service in Collections
- Landlords and managers who use criminal background checks as part of the tenant screening process may reject an applicant with a criminal record that shows any of the following below*
- Conviction of crimes involving the manufacture, sale or distribution of controlled substances
- Conviction of crimes involving intentional damage of property or bodily harm
- Conviction of crimes involving solicitation or prostitution (sexual related offenses) within any period of time
Is the deposit refundable?Per your lease, professional cleaning, professional carpet cleaning and any tenant related maintenance may be deducted from your security deposit.
Who needs a cosigner?We require a co-signer if the applicant does not meet the rental requirements. Rental requirements can be found on our leasing resources page.
You have a property I want to rent. How do I apply?It’s easy! Just go to our available rental properties, click a property you like and an apply now button will be available on the property detail page. That will take you directly to the application.
How do I pay rent?Rent can be paid through your tenant portal or mailed in.
I want to get a pet. What do I do?Call our office and we’ll walk you through the process. We’ll want to make sure that the names on the lease are changed and that you’ll be able to carry the rent on your own. The remaining roommate(s) must submit their 4 most recent pay stubs. Upon approval for you to be released from the lease, a Contract Change Form will be sent to all tenants to sign. An admin fee will be added to your tenant ledger for FPM to complete this service. This must be paid and the Contract Change Form must be signed by all parties in order to remove and/or add tenants to the existing lease.
My lease expiration is coming and I want to move out. What do I do?A 30 day written notice is required and needs to be signed by all tenants on the lease. Email the office if you have any questions at email@example.com.
Who is responsible for paying for repairs & maintenance requests?Routine maintenance is at the expense of the landlord, however, if a repair issue is required due to tenant’s misuse, abuse or carelessness, then that could be a tenant expense.
Do you allow pets?
The rental listing will specify if pets are allowed. Minimum of a $350 non-refundable pet fee per approved pet, plus any applicable monthly pet fees depending on your “Paw Score”. Special Consideration is given to dogs that assist tenants with special medical needs, provided medical documentation is submitted.
NOTICE TO ALL RESIDENTS & APPLICANTS: Everyone must complete the screening process. This is not only for pet and animal owners but also for residents and applicants that DO NOT own a pet or animal.
Pet screening will be required for any and all pets:
$20 (non-refundable) for your first pet
$15 (non-refundable) for each additional pet
$0 for service animals
$0 for no pets affidavit
I want to get a pet. What do I do?Please contact our office and we will direct you on how a pet can possibly be added to your lease. If the property allows a pet, we require all tenants to create a pet profile with PetScreening.com. Through PetScreening you will pay a pet screening fee and then enter the information regarding the pet you want to add and that will inform us of the correct pet fees and pet rent that will be charged.
What is your Resident Benefit Package?
Our Resident Benefit Package is an additional $35/month and Includes the following:
AIR FILTER PROGRAM: In order to save you time, money and the hassle of trying to find the correct air filter we have set up an Air Filter Program! HVAC filters will be delivered to your home approximately every 90 days. Tenant shall properly install the filter that is provided within two (2) days of receipt. We hope this program will help with no more inconvenient drives to the hardware store or guessing which filter is right for your system.
PEST CONTROL: FPM has partnered with Pestcom to offer you as needed pest control services. Pest coverage includes: bed bugs, ants, carpenter ants, cockroaches, spiders, clovermites, fleas, earwigs, rats, bees, crickets, mice, wasps, elm seed bugs, gophers, yellow jackets, box elders, hornets, ticks, and wildlife (raccoons, rock chucks, squirrels). Pests excluded from coverage are: termites, birds, mosquitos, flies, voles, and gophers on properties over ½ acre.
FREE ONLINE PAYMENTS: With this feature, you can pay online each month for FREE between the 1st - 5th of each month. This does not apply to credit card payments. Credit card payments will have an additional fee.
LATE FEE: Receive one-time late fee forgiveness. This must be requested by you, we will not assume you want to use your one-time late fee forgiveness.
UTILITY CONCIERGE PROGRAM: FREE service to help you initiate your utilities through Citizens Home Solutions. Electricity, Gas, Water, Cable and even Internet; it's your choice on which utilities you need help with. Upon application approval we will submit your information to CHS. They will then contact you and with one simple phone call they will assist in setting up all the utilities you will need for your new home. http://myfreeconnection.com/fpmidaho/
TENANT PORTAL: 27/7 access for online payments, electronic statements and maintenance requests.
TEXTING: Text our staff at any time during business hours for fast and easy responses. Monday-Friday 10am-5pm not including Holidays.
Can I opt-out of the Tenant Benefits Package?No. Fuller Property Management is providing the Tenant Benefit Package to all tenants.
What if my property does not have a furnace and no need for a filter? Can I receive a discount?Unfortunately, no. The package is all-inclusive.
Is smoking allowed?
All FPM properties are SMOKE FREE and E-CIGARETTE FREE. No Smoking, Vaping, or E-Cigarettes are allowed in any of our rental properties.
Different vaping and e-cigarette products have variety of smells that may or may not leave a clingy smell in the property and glycerin and oils with particles that are made up of chemicals, flavoring, and preservatives that may settle on surfaces attracting dirt, leaving a dirty and oily residue that is much harder to clean.
Do you require Renter’s Insurance?
Yes, Renter's Insurance is Required
Tenant will be required to obtain and maintain throughout the term of tenancy a renter’s insurance policy and to promptly provide FPM a copy before moving in, with Fuller Property Management listed as additionally insured. In addition to coverage for damage or loss to Tenant’s personal property in such amount as Tenant may determine, the policy shall include coverage for bodily injury, and property damage for which Tenant may be liable such as fire, smoke, explosion, backup or overflow of sewer, drain or sump, and water damage, in the amount of $300,000.
Do you accept housing vouchers?Fuller Property Management does not accept Section 8/HUD VASH/HUD Vouchers.